Thank you for visiting and shopping at https://www.premiumpuzzles.com.au/
These are the terms and conditions that constitute our Shipping Policy.
If you have ordered a puzzle design which is marked as Pre-Order, it will be dispatched when we receive the design in our warehouse. If there is a delay and we do not receive the design within expected time-frame, we will let you know via email. We are happy to cancel your order at any time until it has been packed.
Please be aware that there are long delays occurring with shipping to Western Australia at the moment. Heavy rain and flooding have closed the Sydney-to-Perth rail line. The Melbourne-to-Adelaide rail link was closed due to damage caused by a train derailment and reopened on 21 November, however delays are expected due to a backlog of freight.
All orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
We offer $9.95 Flat Rate shipping to 70% of all Australians. This means that no matter how many items you order, your shipping will be $9.95. Unfortunately, due to the costs of delivery to metro and rural areas, we have to charge slightly more for delivery to those areas. Metro - $12.95, Rural - $14.95. You can view Australia Post's defined areas here: https://cdn.shopify.com/s/files/1/0341/3032/9736/files/Australia-Post-Zones.jpg?v=1674625696
Please be aware that during peak times, delivery delays can occasionally occur.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
www.premiumpuzzles.com.au is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
https://www.premiumpuzzles.com.au/ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
We currently do not ship outside Australia.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.