Premium Puzzles Shipping

Shipping Policy

Thank you for visiting and shopping at https://www.premiumpuzzles.com.au/

These are the terms and conditions that constitute our Shipping Policy.

Pre-Orders

If you have ordered a puzzle design which is marked as Pre-Order, it will be dispatched when we receive the design in our warehouse. If there is a delay and we do not receive the design within expected time-frame, we will let you know via email. We are happy to cancel your order at any time until it has been packed.

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

We keep shipping simple with a single flat rate based on your delivery area. No matter how many items you order, you pay one flat rate:

  • Metropolitan areas (excluding WA and NT) – $9.95
  • Regional and rural areas – $14.95
  • Western Australia and Northern Territory – $18.95

FREE shipping when your cart of puzzles reaches $150 or more – based on the value of the products in your cart (before shipping). Spend $150 or more on puzzles and we’ll deliver your order anywhere in Australia for free, including WA and NT.

Free local delivery – if you’re within 6km of our North Bondi base (covering many inner-eastern Sydney suburbs), a free local delivery option will appear at checkout when your address qualifies.

The exact rate for your delivery address is always calculated and shown at checkout before you pay.

Please be aware that during peak times, delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damaged or lost parcels

If your order arrives damaged, or does not arrive at all, contact us and we will make it right. We will replace the puzzle or refund you. We take it up with Australia Post ourselves, so you are never left chasing a courier.

It helps if you keep the packaging and send us a photo of the damage, because that supports our claim with the carrier. It does not change what we do for you.

Customs, Duties and Taxes

www.premiumpuzzles.com.au is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

International Shipping Policy

We currently do not ship outside Australia.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.