Premium Puzzles Shipping

Shipping Policy

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These are the terms and conditions that constitute our Shipping Policy.


If you have ordered a puzzle design which is marked as Pre-Order, it will be dispatched when we receive the design in our warehouse. If there is a delay and we do not receive the design within expected time-frame, we will let you know via email. We are happy to cancel your order at any time until it has been packed.

Western Australia

Please be aware that there are long delays occurring with shipping to Western Australia at the moment. Heavy rain and flooding have closed the Sydney-to-Perth rail line. The Melbourne-to-Adelaide rail link was closed due to damage caused by a train derailment and reopened on 21 November, however delays are expected due to a backlog of freight.

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

We offer $9.95 Flat Rate shipping to 70% of all Australians. This means that no matter how many items you order, your shipping will be $9.95. Unfortunately, due to the costs of delivery to metro and rural areas, we have to charge slightly more for delivery to those areas. Metro - $12.95, Rural - $14.95. You can view Australia Post's defined areas here:

(In most cases the shipping costs us more than we charge and the discount prices we offer on many of our puzzles make it difficult for us to discount the shipping further.) The shipping charges for your order will be calculated and displayed at checkout. 

Please be aware that during peak times, delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside Australia.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.


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